“In accordance with the pivotal role outlined in Section 1(J) of the UCC Act of 2013, which empowers the Uganda Communications Commission (UCC) to ‘receive, investigate, and arbitrate complaints related to communication services,’ we introduce the ‘Decisions and Rulings’ platform. At UCC, our steadfast commitment to transparency and safeguarding consumer rights, as well as ensuring fairness among stakeholders within the communication sector, is unwavering. Within this platform, you will discover considered decisions and rulings on matters that have been elevated for our expert arbitration.