Uganda Communications
Commission (UCC)
The Uganda Communications Commission (UCC) was established under the legal framework of the Uganda Communications Act No. 1 of 1997 and the Electronic Media Act of 1996. Consequently, UCC operates as an integrated regulatory body overseeing various sectors, including Telecommunications, Data Communications, Broadcasting, Postal Communication, Radio Communication, and Infrastructure services throughout Uganda. It is also tasked with the responsibility of licensing operations of cinematography theatres and video or film libraries in Uganda.
Our Vision
Our Mission
Our Core Values
At the heart of our journey towards digital excellence lie our core values, which we abbreviate as EPIC:
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Excellence:
We are committed to a continuous process of improvement. We provide unwavering attention to the needs of both our internal and external stakeholders. Our dedication to serving them includes a relentless pursuit of service enhancement. We approach these needs with a strong focus and a sense of urgency -
Professionalism:
Our work consistently exceeds established standards. We pride ourselves on delivering efficiency, reliability, competence, dependability, and a deep mutual respect among our team members. -
Integrity:
We hold ourselves to the highest standards of corporate ethics and moral values. Our actions are guided by principles of honesty, fairness, and respect for all internal and external stakeholders, all within the boundaries of the law. -
Commitment:
We are unwavering in our commitment to fulfilling our responsibilities to our valued customers, stakeholders, and dedicated employees.
Our Mandate
UCC is mandated to develop a modern communication sector in Uganda. In implementing it’s mandate, UCC seeks to achieve the following:
- Enhancing National coverage of communication services,
- Competitively priced and quality services provided across the country,
- Provision of modern and innovative communication services in Uganda,
- Safeguarding of critical assets, consumers, and the public from the different forms of communications related harm.
UCC Client Service Charter
The Uganda Communications Commission’s Client Service Charter represents our pledge to deliver exceptional services to all those we serve. Within this Charter, we define the service benchmarks that individuals can anticipate when interacting with the Commission and it’s staff.
The Client Service Charter outlines the rights and responsibilities of consumers and the procedure to follow if the Commission’s service standards are not met.
To facilitate consumer feedback, we have provided a client feedback form, enabling stakeholders to furnish us with feedback on our performance and suggestions for enhancing our services.
