Postal and Courier
A brief description of the service
Postal and courier services are two distinct but related systems for sending and delivering mail, packages, and other items from one location to another. They play a crucial role in facilitating communication and trade by ensuring efficient and reliable movement of goods, services, and information. Postal Services are often government-owned, and responsible for the provision of the universal postal service (delivery of mail to all citizens regardless of their geographical location, at affordable rates). Courier Services are usually provided by private companies and focus is on speed and reliability with options for express or same-day delivery.
The License categories/types
| License Category | Description | Annual License Fees(USD) | |
|---|---|---|---|
| 1 | Domestic (City to city) Courier License | Operates from one city/town to another, for example Kampala to Gulu, Kampala to Mbarara | 400 |
| 2 | Domestic (National) Courier License | Operates within the whole of Uganda | 1000 |
| 3 | Regional Courier License | Operates in the East African Region (Uganda, Kenya, Tanzania, Rwanda, Burundi, South Sudan) | 2500 |
| 4 | International Courier License | Operates internationally with both worldwide and domestic networks. | 5000 |
| 5 | Postal-Reserved National Operator | Charged with the responsibility of ensuring provision of universal postal services as an obligation (USO) and has the widest international and domestic coverage. | 50,000 |
Application process and Requirements
Applications forms
All new and renewal license applications are routed through the online portal ie eservices.ucc.co.ug
List of licensed providers
Any additional information/content you deem useful to the public
- Licensed courier operators are required to adhere to both national and international standards and regulations related to the transportation and delivery of goods. By using licensed operators, you ensure that your shipments are handled in accordance with the law, reducing the risk of legal issues and fines.
- Licensed courier operators reliable with established businesses that have a reputation to uphold, which means they are more likely to deliver your packages on time and in good condition.
- Licensed courier operators are accountable for their actions and can be held liable /responsible for any loss, damage, or delay in the delivery of your goods. They are required to have insurance coverage to compensate for such losses, providing you with peace of mind.
- Licensed courier operators have trained staff, well-maintained vehicles, and standardized procedures in place, ensuring that your packages are handled with care and professionalism.
- Licensed courier operators have security measures in place to protect your shipments from theft, damage, or tampering. This can include tracking systems, secure facilities, and background checks on their employees.
- Licensed operators have policies and practices in place to protect the privacy and confidentiality of your shipments, particularly when dealing with sensitive or confidential materials and data.
- If any issues or disputes arise with your courier service, licensed operators are often subject to regulatory oversight and have mechanisms in place for resolving complaints and disputes. They are mandated to prioritize customer satisfaction and maintain trust in the market.